SERVICE POLICIES

Service and repair for Shure products is handled by Shure Incorporated and our Authorized Distribution Centers.

 

Outside the U.S?

If your Shure product requires service and you are outside the United States, please visit Shure Global and find your country.  Please do not send international repairs to the U.S.  International repairs sent to the U.S. will be redirected to your regional Shure Service Center for processing -- significant delay of your return will result.

 

 

Repairs Inside the U.S.

  1. Please fill out this form online and print it.  Please return your repair with the completed repair form.
    Repair_Correspondence_Form 
     
  2. If your repair is in-warranty, include a copy of your purchase receipt.
     
  3. Repairs should be sent to:

    Shure Incorporated
    Attn: Service Department
    5800 West Touhy Avenue
    Niles, IL 60714-4608

  4. If your product is out of warranty, please return your repair with your credit card payment information. We Accept Amex, MasterCard, and Visa.  Include your credit card type, name on the card, account number, date of expiration, and CVV code (last 3 digits on back of Visa/MC, 4 digits on front of AMEX) with your repair.

  5. If a product is returned damaged, or cannot be serviced economically due to obsolescence, Shure may, at our option, return the product as received, or offer to replace the product at a higher replacement cost.

 

Repair Costs for Out Of Warranty Products
Effective February 1, 2008

Products that are beyond the two-year warranty period can be repaired for a flat fee.
Service Fee List

 

If you require an estimate prior to repair, turnaround time will be significantly longer.  Shure must receive a response and payment of repair estimates within 5 business days. All open estimates over 5 business days will be returned as is.

 

Use the tax calculator to help determine your local sales tax.

 

For out of warranty products, all prices INCLUDE return shipment via UPS Ground. Additional charges apply for shipping upgrades as follows (up to 10 lbs)

  • 2nd Day Air - $10.00
  • Next Day Air - $20.00

 

 

If you need further information, you may phone us toll free at 800.516.2525 ext. 4, or contact us by email at service@shure.com.

  

Replacement Parts

Most replacement parts (and many accessories) for Shure products are available through our Service Department, including selected replacement styli (needles) for phonograph cartridges. For information on purchasing these items, please contact the Service Department directly.

 

Additionally, you can purchase Sound Isolating Earphones and accessories directly in our online store.

 

 

Warranty Policy 

Read our complete Warranty Policy.

 


Release 38